Support
Many clients find it useful to have a contract with us for ongoing consultation, discussion about how best to use the website and for telephone support. We have four levels of support contract, starting at just £50 per month:
| Support-30 | £50 pays for 30 minutes of support each month. |
| Support-90 | £135 pays for 90 minutes of support each month. |
| Support-180 | £240 pays for 3 hours of support each month. |
| Support-300 | £375 pays for 5 hours of support each month. |
Support time can be used for:
- consultation
- problem solving
- bug fixing
Additional support time is charged at our standard hourly rate of £62.50. This work may be subject to delay as it will have a lower priority and will become part of our general work schedule.
Unused support time may be carried forward. A maximum of one month’s support time may be carried forward to the next month.
The minimum contract term is twelve months, split into six-monthly instalments, payable in advance.
Contacting Us
- Urgent support requests: telephone 01273 728128
- Less urgent matters: send an email to support@adaptivetechnologies.com.
Our office hours are 9.30am to 5.30pm, Monday to Friday.